Zero response!

My provident payout was promised to me by the 22nd of Jan; the 22nd, and it went, with no payout and no service call alerting me of a problem. When I called them last week Thursday, Eric from the call centre told me they don't make outbound calls to let clients know about problems, and apparantly my money was not paid due to a acc holder discrepancy. So I went to my bank for a proof of acc letter and duly sent this together with a copy of my id to the email address provided. Eric told me that the payout will happen 2-5 working days after receipt of these docs. When I phoned to yet again follow up today, Bongani told me that he "has to go look for the mail". Okay, so now he has found the mail, I was told it will take....? You guessed it - 2-5 working days!! Well, I know who I will NOT be reinvesting my money with!!

Really very poor customer service, AF! I really expected better from a financial institution like yourself.