ZERO customer service

<p>On the 8th I received a email informing me that my online statement is ready. At 8.12 I logged a call that the website is faulty and due to this cannot access the statement. To date i am still waiting for someone to contact me or a email that state the problem is sorted. The reference number for this message is: GB-6RT.</p> <p>This is not the first time last time I tried to access a plumber and electrician through my household insurance and to date I am still waiting for them to contact me. The service in this company is terrible and none existing. If I could I would have taken my provident fund away from them, BAD BAD BAD service and will never recommend anyone to do business with them. Frustrated as HELL Due to a campony that does not understand customer service, its not complicated, communicate to your clients . </p>