Zero communication, ignored emails and no updates

Utterly appealed by the poor communication from staff, lack of direction or even general administrative knowledge by the staff. What is going on? GTC has been trying to transfer my funds from my previous scheme to Alex Forbes and are being flat out ignored, I have evidence of this. In what world is this viewed as acceptable, professional or even ethical? These are the business practices you'd expect from a start up venture and not a business of this magnitude. Secondly, I submitted a withdrawal to Alex Forbes and was told much much later after I queried the delay that there's an administrative hiccup causing the delay Listen, your service is lackluster but your communication takes it a step further. Please respond to this in writing because I want to address this through proper channels before escalating it to the conduct authority.

The GTC reference being used *** You can pickup my internal reference with my ID number