Zero assistance, frustrating, dead end.

My dad passed away in July. He died without a will. I contacted them in AUGUST, and it's NOVEMBER, and I still haven't been helped, despite countless emails, calls and furnishing them with the requested docs. ALL to get a certificate statement. I still have to go through the claim process. Honestly, if you have all the patience in the world, please utilise them. This is my last hope to get some kind of movement.