VA
V A
1 reviews | Active since Jun 2022
23 Jun 2022, 17:27
your payment has been rejected due to an automated bank validation process - -WHAT DOES THIS EVEN MEAN Alexander Forbes?????
Beginning June I received an sms stating that everything of mine was received and claim will be processed within 6 weeks for my retirement fund. Today, 4 weeks later at 17:05 , I get an sms saying “your payment has been rejected due to an automated bank validation process. Please call Alexforbes on ***” - I immediately went on hello Peter and I see many other people complaining of this. Even worse I have called through now and it’s outside working hours. I’m about to lose my cool now especially reading reviews of the very same sms! Someone make me understand this, I am not about to be inconvenienced when I made sure all documents sent were 100% correct. What does this sms even mean????!!! :-/
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
24 Jun 2022, 08:34Dear V,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-5278
AAAA-5278
Alexander Forbes Financial Services's reply24 Jun 2022, 08:34
Official
Dear V,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
AAAA-5278
AAAA-5278
VA
V A's updateReviewer Update
29 Jun 2022, 12:49There’s nothing as annoying in business when you write a review and the representatives are so quick to call you and write these fancy auto replies and promise you all the world to you in resolving a query. Mpho(whom I believe is handling this) promised to give feedback by end business on 28 June and today is 29 June and no feedback and no acknowledgment of emails of anything I sent. This very moment, I am on the call centre line waiting to speak to someone. Waste of airtime and my time! Really an inconvenience and my first time dealing with AF and this is the kind of treatment. I’m sorry… it’s a no go zone!
VA
V A's update29 Jun 2022, 12:49
Reviewer Update
There’s nothing as annoying in business when you write a review and the representatives are so quick to call you and write these fancy auto replies and promise you all the world to you in resolving a query. Mpho(whom I believe is handling this) promised to give feedback by end business on 28 June and today is 29 June and no feedback and no acknowledgment of emails of anything I sent. This very moment, I am on the call centre line waiting to speak to someone. Waste of airtime and my time! Really an inconvenience and my first time dealing with AF and this is the kind of treatment. I’m sorry… it’s a no go zone!