NS
Nkateko S
1 reviews | Active since Oct 2024
22 Oct 2024, 17:02
You often fail to follow up with customers as promised.
I have been struggling with claiming, its takes about 20 minutes to speak to an agent and when I got through to an agent I was put on hold for almost hour yet there was no solution, I was told by all three agents that the matter would be escalated and promised to follow up to no avail, it's been almost two months and the matter has still not been resolved, I'm not happy about the poor service I have experienced. T
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
23 Oct 2024, 09:10Dear Nkateko
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Oct 2024, 09:10
Official
Dear Nkateko
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
NS
Nkateko S's updateReviewer Update
24 Oct 2024, 18:28I received an email stating I did provide banking details so that the claim could be transferred, I provided the details but now I'm being told Dimension data provident fund is in the process of Section 14 transfer there is a book over pending - fund is in downtime until section 14 is complete no transacting or processing is currently happening on the fund, but section 14 was concluded in august when I was retrenched and now it's October and others have received their claims, Everyone keeps giving me different information
NS
Nkateko S's update24 Oct 2024, 18:28
Reviewer Update
I received an email stating I did provide banking details so that the claim could be transferred, I provided the details but now I'm being told Dimension data provident fund is in the process of Section 14 transfer there is a book over pending - fund is in downtime until section 14 is complete no transacting or processing is currently happening on the fund, but section 14 was concluded in august when I was retrenched and now it's October and others have received their claims, Everyone keeps giving me different information