KM
Katlego M
1 reviews | Active since Jul 2017
20 Feb 2024, 08:44
You offer inconvenience and incompetence
I have put in a claim since the 19 of December, and was advised that a claim takes 4-6 weeks, 8 weeks later I am still the one who is calling and being told story after a story.
Extremely disappointing that one had to follow you around about what belongs to me.
Incompetence In 2024 with such an amazing technology!
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Feb 2024, 08:57Dear Katlego ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Feb 2024, 08:57
Official
Dear Katlego ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
KM
Katlego M's updateReviewer Update
27 Feb 2024, 13:09Today is the 28th, the claim that was submitted in December the 19th is still not processed.
Now you giving me stories that has nothing to do with me, if you had attended the claim in time, you would have been able to deal with all these hiccups within your SLA.
Now you sound like a tuck-shop and my kids school fees is not not paid. RIDICULOUS
Now you giving me stories that has nothing to do with me, if you had attended the claim in time, you would have been able to deal with all these hiccups within your SLA.
Now you sound like a tuck-shop and my kids school fees is not not paid. RIDICULOUS
KM
Katlego M's update27 Feb 2024, 13:09
Reviewer Update
Today is the 28th, the claim that was submitted in December the 19th is still not processed.
Now you giving me stories that has nothing to do with me, if you had attended the claim in time, you would have been able to deal with all these hiccups within your SLA.
Now you sound like a tuck-shop and my kids school fees is not not paid. RIDICULOUS
Now you giving me stories that has nothing to do with me, if you had attended the claim in time, you would have been able to deal with all these hiccups within your SLA.
Now you sound like a tuck-shop and my kids school fees is not not paid. RIDICULOUS