You don't handle urgent matters with any urgency... Your response time is not met nor any promises I was given on Ema or call via agents and team leader!! Ridiculous service

You guys are the, worst I was promised feedback in 48hours then 2-3 day then 3-5days then 24hours that my claim query was supposed to be paid longtime and tax directive received longtime after waiting for payment within 4weeks and as i was told upto 6weeks for payment to be done i have waited 8 weeks now and been calling for over 2weeks to be told from day 1 no issues on my claim its on final step, then calling for 2weeks thereafter to be promised feed and its made urgent but still no one has called me back even the team leaders made those commitments and no one stil is saying anything why was the tiny issue that there was to be corrected not picked up on my frist time of call why does your email responses say 2-3 days and 2 weeks later I stil havent received another email response I spend so much money on airtime to call in and do my own follow up to be told I must wait all those waiting periods for a response and to get nothing back to call after you guys repeatedly for my own money to be paid out now??? I have explained my situation financially and was told markedfor urgent payment and yet I got no feedback or payment yet i resigned on 22nd December 2022 its now 28 March 2023 the people taking calls needs to follow up on their escalationstye team leader i was referred to even promised me a call back same day or said infact 1-2hours I had to call back at end of that day for him or no one to pickup issue until 2weeks later as to where I could have known 2 weeks prior to wasting my airtime multiple times to be put on hold and then at end of call only to tell me it was escalated I have to wait until they contact me?? Please fix this!!! Sort out your way on handling queries and follow up let ur members know the status by calling them back ASAP don't tell me it's not 6weeks yet as to where the next person gets their money under 4weeks why must I wait 6weeks if it can be resolved with urgency better or faster im still waiting for them to call me for 2weeks back no1 calls or even smss or emails to say we working on it still don't worry now im on constant edge having to tell my people I need to pay for from 4 weeks to 8weeks now and stil I don't know