You don’t care about your customers

I have just received a very very annoying service from a consultant by the name of Livhuwani. I called to follow up on my claim since I have last send documents on the 24th of May. I’m being told AF only received forms yesterday and they only started with the process today. What was happening from the 24th of May till 26 June??? this means I’ll have to wait for another 6 weeks before payment is made. I asked him nicely to put me through to his senior and he hang up on me. I need this to be resolved today please. ***