You don't answer calls, you dont send emails Correctly?????

I called in on Monday morning around 9am and was on hold for 1 hour 45 minutes. I finally decided to use the call me back feature. They called me on Tuesday, the following day.

I only wanted for my tax information to be sent to me correctly. I repeated my email address about 3 times and he kept on saying he has it on the system. I even confirmed it for him in phonetics and told him that the common error is that people do not include one character on my email address, he acknowledged and told me the email will be received in about 3 minutes.

It's now Wednesday evening and I still haven't received it. This is already 3 days of just trying to receive the email in my mailbox.

If anyone is still looking to do business with these people, think twice. They will not answer your call. My call was on the queue for 1 hour 45 minutes and no one bothers to answer it. I have worked in Customer Services as a manager for so many years and this has never happened in any of the companies I worked for.

To think that I had always been interested to work for this company and this is the service you are providing? You really need me to run this contact centre for you and this will never happen to another customer again.

How could anyone not be able to contact a company which they have invested their money in? This is really absurd.

I am asking that you call me and send the email to my correct email address and I promise never to bother you ever again.