You do not care about me as a member.

I don't believe I am stuck with Alexander Forbes as an administrator of my provident Fund. Besides my claims taking 3 months to be concluded, and in this time they saw no need to keep in touch with me. I had to call and talk to a call center agent, not the person handing my query. No one ever gets back to you with feedback even after you call. Inspite of the fact that the call centre has no answers for you.

In these closed scheme arrangement, who do you hold responsible? The administrator or the employer? Strangely you pay a fee to an administrator monthly. You can't submit your claim, buy you are the member. If this is what happens to me alive, what's going to happen to my family when I die. As a member I have lost all respect I had for Alexander Forbes. If as a company they see nothing wrong with my claim being paid at nil value, and not see this as a matter you need to raise with me prior to finalising my claim, then I firmly believe that if I was given a choice, I would choose an administrator who is concerned about me as a member. Maybe its because I am trapped in this relationship. The worse was finding out I did not receive communication because it was updated incoreectly by the employer. Really...? And at the end of all this..all I get is there is "Sorry there is nothing we can do". Really...