HB
Hilda B
1 reviews | Active since Sept 2024
05 Nov 2024, 05:08
You cannot trust them
My previous employer submitted a withdrawal. Claim for me after my contract was terminated and I was tracking it via AF connect as the expected turn around time is 4-6weeks and being unemployed I need access to this money. My claim tracker has since dissapeared and no one is getting back to me. I have called and emailed to no avail. What you are doing is wrong, this is mt money that I paid into the fund that I want please provide me with feedback on my claim because now ur hiding it from me or put it back on the app so I can hold you accountable. Its my money why are you now trying to withhold it.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
05 Nov 2024, 11:24Dear Hilda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Nov 2024, 11:24
Official
Dear Hilda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
HB
Hilda B's updateReviewer Update
11 Nov 2024, 21:25You know if would be nice if Mabore Mogoasha can just do her job and assist with my claim, it would be nice for you to provide me with feedback instead of sending me half hearted excuses and **** apologies. I AM NOT ASKING YOU FOR A LOAN BUT MY MONEY THAT I HAVE BEEN SAVING. I want answers not for you to make ur problems mine. Please give me feedack on my claim in fact all I want is my money so we can cut ties.
HB
Hilda B's update11 Nov 2024, 21:25
Reviewer Update
You know if would be nice if Mabore Mogoasha can just do her job and assist with my claim, it would be nice for you to provide me with feedback instead of sending me half hearted excuses and **** apologies. I AM NOT ASKING YOU FOR A LOAN BUT MY MONEY THAT I HAVE BEEN SAVING. I want answers not for you to make ur problems mine. Please give me feedack on my claim in fact all I want is my money so we can cut ties.