BV
Benjamin V
1 reviews | Active since Jun 2016
06 Sept 2024, 11:03
Yoooo haibo Alexander forbes
They knew very well the infux of services they gonna have but never plan for it i am really not into their apologies. They could have plan nicely they were off for a long time . I cant sign in where they tell me its the only portal you can use. I have try now for 3 days no luck no where all they say is apology . I dont like this services i dont get i never ask for this you dont make any effort to help us who wants to claim you show no interest in us. I am done with you Alexander forbes.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
06 Sept 2024, 13:03Dear Benjamin
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Sept 2024, 13:03
Official
Dear Benjamin
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologize for any inconvenience this may cause and appreciate your understanding and patience
We apologize for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
