worst service provider

I have had the worst experience with AlexForbes. I submitted my claim on the 3rd of September to date i have not had the courtesy or decency from their Admin, Complaints or anyone to give me an update of why my claim has delayed. Any information i may have i have sourced it myself. Their service is deplorable. people that have made contact are getting some kind of acknowledgement and i am yet to understand why i am being ignored. almost a month later and i am still sitting in limbo because this company does not think i am deserving of their attention or communication. how do i trust that in future when I retire i will even get my pay out?