Worst service from Alexander Forbes Financial services

I am very angry with Alexander Forbes financial services. Tuesday the 7th I submitted a claim for my son 's school uniform and stationary. Nobody contacted me to tell me that they received the quotations until I pick up my phone and called them and they told me they got the quotations. Now the problem is my son is sitting without a uniform and the schools are reopening on the 15th.They are telling me to wait for 15days.My question is why sit with the people 's claims for 15days without processing them?This company is the worst in customer service. They must please process my claim or I will lodge a complain with the authorities that my son can't go to school because of them. My son' s ID number is ***. I am stucked and depressed at the same time and my son must please go to school.