Worst service from ALEXANDER FORBES

I have been struggling since 30 May 2019 to get my claim paid out since I have been retrenched at my work. They requested my documents that I mailed and I must keep on phoning theme for feedback. No one ever gets back to you. No sms . No phone call and no email. And every time you phone them you must send them documents and you must phone back to ask if they did receive it. And you will always get the same reply. They are sending it to the back office and now you must wait 5 working days. NEVER USE ALEXANDER FORBES AS YOUR PENSION FUND. THEY HAVE NO CUSTOMER SERVICE AT ALL