WORST SERVICE EVER FROM ALEXANDRA FORBES

UNHAPPY WITH SERVICE FROM ALEXANDRA FORBES

MY DAD HAS A PROVIDENT FUND WITH ALEXANDRA FORBES HE HAS BEEN UNEMPLOYED FROM AUGUST 2018 AND THE COMPANY HAS PROCESSED A CLAIM FOR HIM TO BE PAID OUT HIS PROVIDENT FUND, FOR THE LAST FOUR MONTHS THIS HAS BEEN GOING ON AN UPTILL TODAY HE HAS NOT RECEIVED HIS FUNDS. WE HAD TO MAKE PHONE CALL TO THEM TO KEEP FIND OUT WHAT IS GOING ON AND THE PROGRESS ON THE CLAIM AND THAT KEPT ON SAYING THEY ARE WAITING FOR THE COMPANY TO CONFIRM IF IT MUST BE PROCESSES AS EARLY RETIREMENT OR A WITHDRAWAL WE ASKED IF THERE WAS ANY OTHER WAY IF THE COMPANY DOES NOT RESPOND THEY SAID WE MUST WRITE A LETTER SAYING WE WANT THE CLAIM TO BE PROCESSED AS A WITHDRWAL WHICH WAS SENT TO THEM AFTER A FEW DAYS WE CONTACTED THEM AGAIN AND THEY SAID THEY WAITING FOR THEY COMPANY TO RESPOND AGAIN WE CONTACTED THE COMPANY AND THE COMPANY CONTACTED THE ALEXANDRA FORBES TO WHICH THEY CAME BACK AND SAID IT WILL BE SORTED OUT, ON THE 28TH OF DECEMBER WE CONTACTED ALEXNDRA FORBES AGAIN TO FIND OUT WHY HAVE WE NOT RECEIVED THE FUNDS THEY SAID THEY TRIED TO CONTACT US AN EMAIL US A FORM FOR PAYMENT, THE FORM WAS COMPLETED AN EMAILED BACK TO ********** WE CONTACTED THEM AT 2PM THE SAME DAY AND THEY SAID THEY HAVE RECEIVED THE FORMS ANT SENT IT TO THE ADMIN DEPARTMENT FOR THEM TO MAKE PAYMENT AND WE SHOULD RECEIVED THE FUNDS WITHIN THE NEXT 5 DAYS, TODAY WE CONTACTED THEM AGAIN SAYING WE DID NOT RECEIVE FUNDS AND WHATS GOING ON THE LADY THAT ASSISTED SAID SHE SENT AN EMAIL TO ADMIN TO FIND OUT IF THEY RECEIVED THE FORMS AND TO ADVISE WHEN PAYMENT WILL BE MADE WE TOLD HER AS PER TELEOHONE CONVERSATION ON THE 28TH DECEMBER THEY HAVE RECEIVED THE FORMS WHEN ASKED TO SPEAK TO THE MANAGER SHE SAID THE MANGER IS NOT IN AND SHE DOES NOT KNOW WHEN THE MANGER WILL BE IN THEN WE ASKED TO SPEAK TO THE LADY NOXOLO MAZIBUKO WHO IS HANDLING THE CASE SHE SAID SHE DOES NOT HAVE A DIRECTLINE SO WE ASKED TO SPEAK TO ANOTHER MANAGER SHE SAID SHE WILL SEE IF THE MANGER FROM THE ADMIN DEPARTMENT WAS AVAILABLE AND SHE WAS NOT AVAILABLE AS WELL, WE WERE THEN ASKED TO CALL BACK ON WEDNESDAY TO FIND OUT THE PROGRESS ON THE CLAIM WHICH IS UNACCEPTABLE.THIS IS GOING ON FOR THE LAST FOUR MONTHS AND IT CAN NOT BE SO DIFFICULT TO PROCESS A PROVIDENT FUND CLAIM.