Worst service ever!!!!

If there was a zero star, you would get it.

I do not even know why companies are still using AF for our provident funds. This is most pathetic organization i have ever dealt with. Companies like these should not exist in a world customer service because they clearly they do not know how to service customers.

My withdrawal claim was put through by my employer around the 18 November and i called AF and their consultant told me they are waiting for the last contribution to be allocated and that will happen on the 7th December and i must call on the 8th.

The 8th arrived, i call wait for 30 min on the phone and my airtime runs out, i load another R100 and callback, still no one is taking the call after 32 min.

The next day, my partner calls Allan Gray to follow on her withdrawal claim, it took her only 5 min to speak to someone.

I call AF again, no luck I mail AF, 48hrs later, no response I post of social media, no response

The next day come, i call and hold for 35 min and finally someone answers and tells me a different story that my last contribution allocation should be arround the 15 December and at this point i am very irate, I asked to speak to manager, they drop the call.

I need this claim processed like yesterday and i would like to get an email address to your CEO's office so that i can log an official complaint. You do not get be so *********** and disrespectful to people with their own money.

I cannot stand this poor service, you treat people like they are begging for your money while its theirs. You need to listen to the calls taken by your call centre agents for quality assurance because it doesnt seem like you care to do that.