BM
Busisiwe M
1 reviews | Active since Jan 2019
29 Dec 2022, 13:52
WORST SERVICE EVER
Even the one star is not deserved.
The worst company to deal with, been waiting for a response from you for 6 weeks now and nothing. No matter how many times I call and placed on hold until the line goes dead.
Are your consultants made to put clients on hold for more than 10min?
I want answers and I want them now!!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
29 Dec 2022, 14:31Dear Miss Mlangeni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 Dec 2022, 14:31
Official
Dear Miss Mlangeni
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations