Worst service ever

I was contacted by a partner company of Alex forbes about my previous company's provident find that I never claimed. I filled in all the paperwork and submitted it and end of Oct 2023 they sent me confirmation that it would take 3 months for me to receive my payout. Because of the amount of time I almost forgot about it but when I remembered in March 2024, I checked back and saw it had been more than 3 months. For the last almost month and a half i have been phoning atleast once a week, just to be told they don't know why it has not been processed yet, they will escalate and give me feedback withing 48 hours, then I don't hear jack from them untill I call for feedback, in which case I get told EXACTLY the same thing again. The last 2 weeks I've been phoning them almost every single day just to be told the same nonsense. Last week I checked if I ever received anything from them through email that I maybe missed and saw something from them but it was addressed to and relating to a claim of another person. In the mail they said they couldn't link the person's employment. I noticed this was not for me after responding to the mail and asking why the call center couldn't give me this info long ago already. When noticing it wasn't even my info and documents on the mail, I called the call center who said they apologize and it was a mistake and that all my stuff was fine and payment will be processed the next day. The next day I decided to just check in, in which case I was informed there was some kind of system error which caused them NOT to pay my funds but the administrator or some other useless person will call me during the day or email me to explain what went wrong. That was early last Friday. I'm still waiting for ANY kind of feedback. The person I was speaking to over email, I had informed them that the incorrect person's details that they had sent to me is a breach of the POPI act but I won't go into it, they must just finalize my stuff and after I told them that, I have not heard from them either. I honestly don't know what I stand to do.