Worst service ever

I am so disappointed in your service firstly we went to Sandton and we were told due to the pandemic you were currently closed and working from home and we should communicate and send everything via email. Before doing that we called in to verify what to be sent. I sent the quatations on 3rd of November made a follow up called in to be told I must send the quotations as PDF format in which It was in PDF. I sent them again with the required format as I did initially the first time. We spoke to a lady who was very rude to us twice who gave us no help and didn't care whatsoever if we were satisfied or not. I even went to the odds of faxing the quatations again I was told they didn't receive the quatations I asked the very same lady is there another way I can try rudely she said she doesn't know. This is not the first time I'm encountering a bad service with Alexander forbes. I'm calling with my airtime I'm doing follow up with my airtime I'm going to the offices to find absolutely no help that's time and money. The people who are in customer service are so rude they give no help. We honestly do not want to deal with Alexander Forbes anymore we always encounter bad service we will like to move to another financial institution we cannot be treated like this. I am so upset and disappointed.