Worst Service Ever

Alexander Forbes instated a tax directive against me at SARS for R159,57 that Alexander is owing to me post a provident fund transfer (unclaimed funds). I have never been informed re. the directive and was only made aware of it, once I wanted to submit my tax. Firstly, it was a week long struggle to speak to an actual person and not to automated voice messages, I then submitted the documents as requested within a day and was promised feedback within 2-3 working days, which is already 2 weeks ago now. Following up on e-mail, I get promised feedback, but no feedback received. I currently cannot submit my tax, as they are not doing their job. Worst service ever for R159,57 that is owned to me.