Worst service ever

Alexander Forbes does not even deserve one star from me. I have a provident fund payout due to me by them. In August i was told it would be paid out in 14 days and since then they've been telling me it will be paid within 3-5 working days. Todate i still have not received that money,i phone in every week and there is always a story. I don't think anyone there knows a thing about what they are doing.