Worst Service ever

Alexander Forbes - Utterly Poor Customer Service...

I have been calling from 15/12/2018 trying to find out when my pension will be paid out, to no avail, I am put into a queue for the first available consultant after 10 minutes I disconnected the call. I cannot be on my cellphone using my airtime chasing after my own money......for days on end. When i get hold of someone they always have the same excuses and say i must call back in a week my paperwork is in progress.

I am not sure how you operate a corporate business, but at least have some ethics and pic up the telephone and give me a call or send a email. All I want is personal touch confirming my emails as I feel speaking to myself and let me know when my pension is being paid out date / time.

I have spoken to all these people and many more either on email or on the phone but none of them can give me any valid feedback, just excuses every time.

Lindiwe Gwebu, Sithembile Keswa, Kusha Naidoo, Vivienne Gardner.

They will never call you back or even send a email with feedback.

I do not know if they have any managers there, because when ever you get hold of anybody and ask to speak to a manager they are never available. Sometimes the agent says they will get someone to call you back, but that also never happens.

Petrus Cloete