WORST SERVICE EVER

Over the course of the last week or two I have been trying to contact Alexander forbes to absolutely no avail. I have tried the following: 3 email not a single reply back, I have even have a read receipt for one of the emails.

2 calls answered on average after waiting 8 minutes. The first answered calls, I was told that Brenda Tshivashe is the only person that can assist me with my policy and she is not in the office today, I left a message to have her call me back, no call back received. The second answered call I was told that the entire department that handles my type of policy are away and will be back on Monday, again I asked to be called back however no call back received.

6 unanswered calls, all of these have had be holding on the phone for over 20mins each time at which point I have put down the phone. Typing this complaint I have been on the phone for 23 mins. All this currently serves to run up my cellphone bill!!!!

I have requested a call me back today the 11th Feb, I don't have much hope that some will contact me back