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Bheki A

1 reviews | Active since Nov 2018

26 Nov 2018, 12:57

Worst service ever

Alexander Forbes have the worst service ever. I have put in a claim with them over 5 months ago and have back and forth communications with them. I have about 4 different reference numbers with them, and even resorted to email communication. Their admin either have no clue of what they are doing or they have master their game of playing stupid, while the contact centre with person called Lebohang Mokoena, is very quick to respond only to send us from pillar to post.

They have the worst service I have ever received and they do not even show any sign of improvement which tells me that it is a norm to them to give their clients the run around. I would never refer anyone to them considering the inconvenience they have caused me... I am disgusted to say the least.

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply26 Nov 2018, 13:33
Official
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We are investigating this matter and will be in contact with you via the details provided.
Kind Regards
Bengy Marais
BA
Bheki A's update26 Nov 2018, 14:10
Reviewer Update
I just received a call from Lebohang Mokoena few minutes ago, that's not the first.... They promising tomorrow after escalation to the manager, will wait and see. These matters do not need to get this far if the service was acceptable. They need to fix their attitudes and service.
BA
Bheki A's update28 Nov 2018, 13:29
Reviewer Update
The claim was processed, thanks to the Hellopeter platform. I swear I would still be going back and forth with this matter had I not posted my bad experience with Alexander Forbes on Hellopeter. It is unacceptable that clients/customers have to demand reasonable service.