Worst service ever!

My last working day was 31 May 2024, I submitted all necessary documents to Alexander forbes, which they confirmed they received in full on the 4th of May 2024. Since then I have been given the run around regarding documents they did not receive or still need, but I have sent it to Alexander forbes over 25 times from the 24th of May 2024 to date (8 July 2024) and still no one can give me any answers. The only answers I get from the consultant is that the administrators haven't given any feedback, they will contact me back within 48 hours. Never mind 48hours, 8 weeks has passed with zero progress and zero communication from Alexander forbes? When I read all their replies on this page to complaints whereby they state all customers are important, well its a joke. I would not recommend their service to anyone, it just feels like no one cares or has an idea of whats going on, and this being a financial institution that works with peoples life savings is a big concern for me. If I could rate it zero starts I would. Please dont even bother sending me a soppy reply on this complaint, just sort my withdrawal claim out.