LZ
Lerato Z
1 reviews | Active since Apr 2021
06 Nov 2024, 13:21
Worst service
I got dismissed on the 28th of August,and I received an SMS from AF on the 25th of September stating that they will pay out within 4 weeks,today I spoke to Zinhle and she told me that she escalated the matter and I should wait another 72 hours .AF is the worst ,when they were busy taking my money it was not a problem,but I'm now struggling to get my money back.😡😡😡😡😡😡😡
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
06 Nov 2024, 14:03Dear Lerato ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply06 Nov 2024, 14:03
Official
Dear Lerato ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations