WORST SERVICE

I've received the worst service ever from them. was retrenched in February the exit type was submitted incorrectly by the previous company so when alexander Forbes submitted the tax directive it was incorrect. the company in turn responded to Alex Forbes with the correct exit type which in turn Alex Forbes had to re-submit the request for the tax directive but they never closed the first tax directive at SARS now I keep running around back to SARS and them and to date I've had no response from alexander Forbes. accordingly, to SARS both tax directives are still open. I was wrongfully taxed on my pension and this lady I'm dealing with at Alexander Forbes has no intention on fixing her mistake she doesn't respond on her emails, and one can't phone her as she doesn't return any calls. I've logged a query with the ombudsman, and this is the last before i escalate to my lawyers. Mhaiphepi Msibi is the worst person to deal with at Alexander Forbes no customer relation at all