MS
Mawande S
1 reviews | Active since Sept 2021
01 Sept 2021, 15:01
WORST SERVICE BY A MILLION MILES
Worst Overall Experience I've Ever in all forms of businesses I've been interacting with. No customer service to talk off..... No systems referred to by their help desk actually work... App that I was instructed to load more than 2 weeks ago is still "LOADING MY PROFILE... WHICH SHOULD TAKE 3 DAYS" still not working. Requested for follow up calls 6 times over the last 2 weeks.... to this day I'm still waiting..... I'm actually surprised that they have clients at all
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Alexander Forbes Financial Services's replyOfficial
02 Sept 2021, 08:21Dear Mawande
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply02 Sept 2021, 08:21
Official
Dear Mawande
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services