Worst Service

I cannot believe how ridiculous the customer service has been at Alexandra Forbes. I logged my complaint on the 6th of February and Roxsan Stoltenkamp responded. She promised to investigate and give me regular feedback. It’s the 11th and I have not heard from this lady. This is the customer complaint department that is as useless as the call Centre. The amount of money that’s I have spent calling them I ridiculous. No one knows what’s going on and they keep putting me on hold for more than 10min.

I have asked to speak to the manager countless times and they are never available. How do you run a business with such incompetence with no supervisors on site, it’s ridiculous.

I can’t believe that companies use such an *********** company to handle our money.