Worst service

I am purely disgusted by the level of service I have been provided.i logged a pension fund claim in October 2019 and to date it is still dragging.i have been liasing with Karabo but it is not getting anywhere as she is not responding to my emails not calls regarding feedback. Not only m I mad but I'm crazy coz i dont get why I have to beg money that is rightfully mine .I had a fund with sanlam it took less than 2 weeks .withFW: RE: BO Request : *(CAS-***-Y4C2W3)* for Client: Refiloe Thutse has been assigned to you. CRM:*** you it has been 5 months