KW
Kelly W
1 reviews | Active since Dec 2016
10 Jan 2023, 17:24
Worst service
I have been trying to get a statement from Alexander forbes for days. I waited 10 minutes on the line just to request a statement. After 1 week of correspondence I am told to provide a certified copy of my identity document.My items are not even linked to my mobile app and no guidance has been provided whatsoever.
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Alexander Forbes Financial Services's replyOfficial
11 Jan 2023, 08:01Dear Kelly At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply11 Jan 2023, 08:01
Official
Dear Kelly At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations