WORST INVESTMENT COMPANY

I have been struggling to get my provident fund payout from July and we are in September now. I contacted the call centre almost every day regarding my claim. First the agent told me they never received my documents for 2-3 weeks. Finally they have receive my documents then I was informed there is a problem with my ID. I was asked if I changed my ID or if I got married which none of this happened. I even sent A Forbes an email with a copy of my ID and my proof of account. After this Amo from Complaints contacted me once only and I had to call back to speak to Amogelang. She informed me she will investigate with their admin team what they issue is with my ID. She never called me back , I am still waiting till this day. She then sent me a email on Friday with incorrect dates as to when I resigned and when my claim was received. My claim has been handed to a tax directive from SARS and has been disinvested. Amogelang informed me this will take 24-48 hours however she will only contact me on 08 September 2023 which is a whole week later. This company’s time frame is 4-6 weeks however it takes MONTHS to get your own money. This is ver disheartening as there are people who are banking on this money this company takes for ever to payout. It is a different issues every time causing a delay !!!