KM
Kirstie M
1 reviews | Active since Dec 2023
30 Sept 2024, 10:20
Worst institution ever
This doesn’t even deserve a single star because the service is honestly atrocious!!!
I submitted a claim on the 9th of September and it’s been sitting on “tax application” for 12 days now. The contact centre is equally useless as we cannot actually speak to anyone??? How the hell do we follow up of claims if we keep getting redirected to AF online?
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 13:26Dear Kirstie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 13:26
Official
Dear Kirstie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
KM
Kirstie M's updateReviewer Update
30 Sept 2024, 13:29I await your prompt response and surely it won’t take another 12 days to get the issue resolved
KM
Kirstie M's update30 Sept 2024, 13:29
Reviewer Update
I await your prompt response and surely it won’t take another 12 days to get the issue resolved