YK
Yonela K
1 reviews | Active since Jan 2018
08 Nov 2024, 20:25
Worst Financial services company everr
Worst company ever, AF is just giving me a headache. I resigned on the 31st of Aug till today my claim has not been paid. I call and everyday they tell me my query will be escalated and I will get response in 48 hours, after 48 I then have to call again only to be told the same thing that my query will be escalated. Very poor service for such a huge company no one ever has answers I don't know what to do anymore
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
11 Nov 2024, 08:06Dear Yonela
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Nov 2024, 08:06
Official
Dear Yonela
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations