Worst ever fund administer

I have never experienced such bad service and had it not been for the company's I worked for I would never choose AF. I submitted my withdrawal document over a month ago. I then try calling to check progres, firstly I was told thr call centre Is on training and no one can help, honestly such a big organization handling do many proples money and charging do much for nothing can't afford to have at least a small team to attend to the entire clientele in South Africa. Then I csll the next day till I ran out of airtime and all j hear Is how busy it is j leave a message to br called back and nothing after 48 hours. Finally I call and get through after 6 attempts and 1 hour. I am told my claim is not on the system. I investigate and I am then told the person handling my claim was on leave for the past month and only got back this week. My claim still not on the system and it's as if we do matter. You dealing with monies why are u so selfish that can't get a replacement during leave period for your staff to get this going. Now I have e to wait till next year because still my claim has not be started even though they back at work Monday. What pathetic service my new company is still AF but I will fight hard before getting them to ever administer my funds ever.they charge you 25% of your hard earned income and treat hours like dirt when u need them....