PT
Petrus T
1 reviews | Active since Mar 2023
03 Mar 2023, 13:02
Worst ever
Worst experience ever. Have been waiting for a payout since last year October. Recieved an sms in january that funds would be paid out within 14 days but havent recieved anything as of yet.
Have sent countless emails which they reply to 2 weeks later just to say it has been forwaded to the relevant department. And there it ends.
This is truly dissapointing
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
03 Mar 2023, 13:29Dear Mr. Van Tonder,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
Alexander Forbes Financial Services's reply03 Mar 2023, 13:29
Official
Dear Mr. Van Tonder,
Thank you for taking the time to send us a Compliment, we appreciate you taking the time to share this positive feedback with us. We are delighted to hear that you are happy with the service received.
I will be sure to pass along your kind words as it helps when we know that we have truly made a difference to those we serve each and every day.
Kind Regards,
Customer Insights and Escalations
PT
Petrus T's updateReviewer Update
14 Mar 2023, 09:22Thanks to Lelanie for the assistance. And Francis for the speedy payout. My claim was paid out 3 days ago. Still just a shame to have to go to this length to recieve what should be the standard level of service.
PT
Petrus T's update14 Mar 2023, 09:22
Reviewer Update
Thanks to Lelanie for the assistance. And Francis for the speedy payout. My claim was paid out 3 days ago. Still just a shame to have to go to this length to recieve what should be the standard level of service.