Worst customer service, stay away

Contacting Alexander Forbes regarding a Life Insurance query (whether or not I need to cancel and take up a new policy in the new country as I am emigrating) has led me to believe that this is the worst company to manage your insurance or related financial products as there is absolutely no customer service whatsoever.

After asking for a simple "yes or no" question, i was made to fill in forms, eventually landing up at the Underwriting Manager (Nelia Eloff) who took another 2 weeks to get back to me with an e-mail that ended up with:

"You are more than welcome to phone me, I have meetings during the day and might not be in but I will return your call"

After several of her colleagues and myself requested a phone call to the customer (which is me) to answer my question.

I rep**** with my phone number asking her to phone me when it's convenient for her (because seriously, in what world does a company treat their customers like this, refusing to phone their own customers and would rather have their customers phone them with the HOPE of MAYBE getting through??), including my occupation WHICH THEY ALREADY HAVE ON FILE.

She then passive-aggressively forwards the exact same e-mail I rep**** to a few hours later, and I, in turn, forwarded my reply to her again, after which I receive an e-mail that my policy will be amended with the additional information, something I did not consent to or want.

Nelia Eloff is probably the worst person you could put in charge of others.

I expect a phone call from Karusha Moodley to explain the sheer unwillingness to perform in her subordinates duties and expect Nelia to be reprimanded for doing this to customers. Nothing less than that, not even an apology, would satisfy me.