1 reviews | Active since May 2014
Worst Customer Service Experience -2 Hello Peters Still no call
<p>the service I am getting with regards to my claim is outrages, I have logged 3 Hello Peter requests and still no one has the ordasity to give me a call, this is unbelievable and can someone from Alexander Forbes call me, whether Emmanuel or Bengy, as I REPEAT MY EMPLOYER REP**** TO EMMANUEL THE FUND ADMINITSTRATOR WITH THE REFFERENCE NUMBER AS WELL AND THAT WAS THE LAST CORRESPONDENCE, i HAVE PROOF ON EMAIL, WHY ISNT ANYONE GIVING ME A CALL???????????????????, PICK UP THE PHONE AND CALL ME. WHEN I CALL I GET THROUGH TO THE CALL CENTRE AND NOT TO THE APPROPRIATE PEOPLE, CAN EMMANUEL OR BENGY FROM ALEXANDER FORBES CALL ME URGENTLY</p>
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query
negative experience changed to positive by AlexanderForbes, the executive staff stepped into my querry and assisted with giving me prompt feedback and turning everything around. The took responsibility and worked to resolving my query thank you. I am glad that once I got the call that everyone was focused on the solution to my matter. Thank you Audrey Rustin. I also appreciate the fact that Emmanuel gave me a call accepted responsibility, apologised and gave me his word on turning my negative experience in to a positive and has done just that. Thank you all once again in playing a part and coming together and displaying true team work. Although my initial experience was not great, the Alexander Forbes team, worked together in turning everything around and i am most grateful for the pro-active effort and team work in the resolution of my query