JP
Jacques P
1 reviews | Active since May 2015
18 Mar 2020, 15:28
Worst customer service
Alexander forbes has the worst customer service ever expereienced. have been calling for a week now to find out what is happening with the provident fund pay out and daily they say they will get back to me as they are waiting for the last contribution letter from my previous employer. For a week now the same result.
Ive contacted my previous employer and not one phone call was received from them... I find this disappointing as they are the first company to take money but when it comes to pay out, it takes forever and no feedback.
I would not suggest anyone to ever do business with Alexander Forbes who cant assist in anything.
Pathetic
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
19 Mar 2020, 18:03Dear Jacques,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
Alexander Forbes Financial Services's reply19 Mar 2020, 18:03
Official
Dear Jacques,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Mpho Mohlabi
Mpho Mohlabi
JP
Jacques P's updateReviewer Update
23 Mar 2020, 10:17And still not even 1x call of any response...
JP
Jacques P's update23 Mar 2020, 10:17
Reviewer Update
And still not even 1x call of any response...