TM
Thobile M
1 reviews | Active since May 2024
19 Jul 2024, 15:21
Worst customer service: Afris Retirement Annuity Fund
I did a transfer request to Alex Forbes from my employer provident fund in March this year, i have been requesting statement and to this day i have not received that. Starting to regret why i transferred to their Afris Retirement Annuity Fund.
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Alexander Forbes Financial Services's replyOfficial
19 Jul 2024, 15:37 Dear Thobile
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply19 Jul 2024, 15:37
Official
Dear Thobile
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation