Worst Customer Service

I seriously think that Alexander Forbes has the worst customer service even yet bad described as <br> the company is very *********** in dealing with clients. so i received an sms that my claim couldnt be paid due to failed bank validation i must call them the next day i called them to find out what that means as my banking details are correct apparently my surname was incorrect as i had gotten married so i needed to email bank statement that stated the correct surname i then took my lunch hour to go to the bank to get all that information requested by them i then emailed and called to find out if the documents where received call center agent couldn't even pick my documents up i was put on hold for more than 10 mins and then when they consultant finally received them i was told no id document was attached after no one told me to include an id copy when i called the 1st time so total time wasted and then i emailed my id document again and again called to follow up now all documents where received and send to administrators that send an automated email thanking you for submitting documents that they will get back to you after 3-5 days its now the 6th day with no payment bad service<br>