Worst Constomer service experience ever

I retired end of October and handed in my retirement documents on 31/10/2022. After waiting the full month of November, I was advised by an Alexander forbes consultant that my claims documents were only received on 02/12/2022 which would mean the claim would take another 4-6 weeks. I called today (10/01/2023) and spoke to "Triomb Maharaj" who happens to be one of your most *********** and rudest consultant I've ever dealt with. He was unable to answer any of the questions I asked him and he consistently spoke over me and referred to "tone" which was was one of his deviating tactics when he was unable to answer questions pertaining to the Retirement Claim query. I asked to speak to his manager who he (Maharaj) advised me is named "Jack Matlou", after holding for what seemed like forever, he came back on the line to tell me that the Manager will call me back, I refused the option as I have been through this before and received no call back from the manager. I again explained this to him (Maharaj) to say I would prefer your manager explain this feedback as you have failed to answer a huge bulk of my questions, he proceeded to speak over me again, advising he will cut the the call to which he subsequently cut the line mid conversation.

I would like to get feedback on my claim asap as it's going into the 4th month waiting and I do not have any concrete feedback to rely on and I need these funds for my chronic medication. My colleagues who went on pension have received the Pension funds and I haven't, I would like a resolution urgently.