Worst Company to get support from

I have been struggling with Alexander Forbes since November 2025 to get a tax directive out of them. It has been phone calls back and forth, emails back and forth. All for nothing. In meantime I got hit by a R5000.00 SARS penalty for late submission, but still Alexander Forbes cannot do a simple chance on their system. Now they tell me I have to pay them R700 to chance the directive. For WHAT, after you just inflicted R5000 SARS penalty on me, now I have to pay you as well. When I told them SARS penalized me for their delay, all they said "NOT OUR PROBLEM". Maybe a lawsuit will make it your problem since you costing me time for spending almost days at SARS offices, money since I have to take time of work and pay SARS a penalty now. This is the worst company to do business with and I would not recommend doing business as individuals with them.