MA
Marcellino A

1 reviews | Active since Apr 2018

07 Nov 2024, 12:26

Worst company to deal with ever

Worst company ever have my pension fund from the 31st of July still not paid out until today the agents have such attitude like it's they personal money coming out of they bank account

0
Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Nov 2024, 12:43
Official
 Dear  Marcellino 

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
Customer Insights and Escalations 
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply07 Nov 2024, 13:42
Official
Dear Marcellino 

Please be advised that one of our specialists will be in contact with you.
 
Kind Regards
Customer Insights and Escalations
MA
Marcellino A's update08 Nov 2024, 11:25
Reviewer Update
Spoke to lebo from complaints department and said I would receive feedback on before cob yesterday still no feedback until today this is so frustrating