WORST COMPANY EVER

I am not happy with how this company has handled my claim, all my documents were submitted by the company on the 16th of August 2024 and I got an sms on the same day stating that my payment would be made within 4-6 weeks from that day if my last installment is received. It has been 7 weeks now going on 8 weeks and still no payment has been made. It has been 5 weeks since I left my company and your contact center does not pick up calls and if they do one has to wait on the line for more than an hour.

I spoke to one of your consultants on Friday and I am not happy with the attitude and how your consultants respond. Your app does not provide accurate ways to track a claim. Today is day 9 since I was sent an email on the 25th of September 2024 stating that I would receive my money within 7-14 working days. It is well within my right to follow up on the progress whether the 14 days has lapsed or not. Provide a clear update as a company and do not tell me that you have not reached 14 days yet when I ask for an update. You should be serving your customers and trying to sort these things out within the minimum period stated.

This company deserves a 1 star from me. I WANT MY MONEY !!!!!!