VM
Vusi M
1 reviews | Active since Aug 2022
11 Nov 2024, 11:04
Worst communication!!!
My resignation withdrawal has been pending for over 6 weeks now, and everytime I call nobody seems to know why it still hasn't been finalized, they keep telling me how long the process takes, which is already overdue.
My former colleague who resigned the same time as me, his has long been finalized, I'm not sure if his race has anything to do with that. I hope not
I just would like to know the reason for the delay and how much longer do I need to wait, because I had already made plans considering how long the process takes.
How hard is it to automate status update to clients so they know what is happening with their claim. So much for putting clients needs first
Helpful (0)
Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
11 Nov 2024, 12:11Dear Vusi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Nov 2024, 12:11
Official
Dear Vusi
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
VM
Vusi M's updateReviewer Update
18 Dec 2024, 23:26Holy ***n, you guys sure ****ing me up. For what reason, only God know.. What is going on???? What do you want me to do exactly!! I call every single day but nobody can tell me what is going on with my claim!!! Fuuuuuuck!! what do you want me to do exactly? Please give me my money!! PLEEEEEEEASE!!!
VM
Vusi M's update18 Dec 2024, 23:26
Reviewer Update
Holy ***n, you guys sure ****ing me up. For what reason, only God know.. What is going on???? What do you want me to do exactly!! I call every single day but nobody can tell me what is going on with my claim!!! Fuuuuuuck!! what do you want me to do exactly? Please give me my money!! PLEEEEEEEASE!!!