NT
Neo T
1 reviews | Active since May 2019
20 May 2019, 11:59
Worst client service EVER
I have been trying to proccess a withdrawal claim with them since the 16th but the call center keeps giving me the run around with a clear response on what is happening. You spend more time on Hold than actually speaking to an actual person. By the time they answer all they can say is "i am sorry I understand your fustration" ill never use this servise its absoultly ****!!!. you cant treat clients like this.
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Alexander Forbes Financial Services's replyOfficial
20 May 2019, 14:03Dear Neo T
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Alexander Forbes Financial Services's reply20 May 2019, 14:03
Official
Dear Neo T
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN
Thank you for taking the time to advise us of the service that you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate into your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
KN