Worst claims service ever

<p>On 01-09-2016 i sent through paperwork for my ex-spouse to put through a claim against my pension fund. I was advised that the company will be in further contact with him. He had to resend part of his paperwork which was finally received 7-10-2016. He was advised that payment will be finalised in two weeks.</p> <p> </p> <p>No money and no word from them, he sent a mail 1-11-2016 to enquire as to the status of his payment, he received a response 4-11-2016 to apologize for the delay and payment will be finalised next week....</p> <p> </p> <p>It is now 15-11-2015 and he has still not received any payment to date. As well as no communication as to what the delay is.</p> <p> </p> <p>His contact person via email is Thelma Dombo.</p> <p> </p> <p>Could this matter be resolved soonest as I am a bit fed up having to be the middle man.</p> <p> </p> <p>PS. Momentum took less than 10 days to pay out my claim. Take a note out of their book and you will receive better customer service.</p>